Refund Policy
Last Updated: February 2026
Smart Site Setup & Customization Fee
The Smart Site setup fee covers the custom configuration of your studio within our platform. Because this work begins immediately upon receipt of your studio's information and involves significant time and resources dedicated specifically to your project, the setup fee is non-refundable once configuration work has begun.
If you cancel before any configuration work has started, you may request a full refund of the setup fee within 7 days of payment.
Monthly Subscription
You may cancel your Smart Site subscription at any time. No partial-month refunds will be issued. Your platform access will continue through the end of your current billing period.
We do not offer refunds for prior months of service.
Digital Products
All digital products including templates, guides, scripts, and downloadable resources are final sale. No refunds are provided once the product has been purchased and delivered, as digital products cannot be returned.
Consulting & Strategy Services
Refunds for consulting sessions, strategy calls, and Smart Studio services may be considered on a case-by-case basis. If you are unsatisfied with a consulting session, please contact us within 48 hours to discuss a resolution.
How to Request a Refund
To request a refund, contact us:
Email: hello@ssidekick.com
Phone: 833-400-5515
Eligible refund requests will be processed within 5–7 business days.
What Happens When You Cancel
When you cancel your Smart Site subscription:
- •Your Smart Site remains active through the end of your current billing period
- •You may request an export of your data (contacts, content you provided) in PDF or CSV format
- •Your Smart Site will be taken offline after your billing period ends
- •You retain ownership of your photos, copy, and any standalone digital products you purchased separately
- •Access to platform features (class matching, booking flows, Competition Tracker, Costume Dashboard, automations) ends with your subscription
Questions?
Contact us at hello@ssidekick.com or 833-400-5515.